Privacy Policy

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This privacy policy explains how personal information is collected, used, stored, and with whom we share that information by AFRICA FINTECH LIMITED. This policy also contains information about when we share your personal information with third parties (such as our service providers and credit bureaus).

Application of this Privacy Policy

The application of this privacy policy applies generally to the business of AFRICA FINTECH LIMITED and serves to set out our approach to personal data, inclusive of personal data of our consumer users ("Users"). This Privacy Policy applies to use of our websites, applications, other online services and/or any related services, sales, marketing, promotional or events, and social media activities (collectively, our "Services"). For our Users, this Privacy Policy is part of our Terms of Use. This Privacy Policy applies to your use of (regardless of means of access) our Services. You may access or use our Services through a desktop, laptop, mobile phone, tablet, or other consumer electronic device (each, a "Device"). This Privacy Policy also applies to offline interactions with AFRICA FINTECH LIMITED.

By accessing or using our Services, you agree to this Privacy Policy.

Privacy and Data Protection

Protecting your privacy is very important to us. Please review our Privacy Policy in order to better understand our commitment to maintaining your privacy and protecting your data, as well as our use and disclosure of your information. If you receive information about another AFRICA FINTECH LIMITED customer through the Services, you must keep the information confidential and only use it in connection with the service. You may not disclose or distribute a AFRICA FINTECH LIMITED user’s information to a third party or use the information for marketing purposes without that user’s express consent.

What information do we collect?

Information you give us on AFRICA FINTECH LIMITED

We collect and use any information you supply when you interact with any of our services touch points. As a user, we will also ask you to create a profile and account login information for your AFRICA FINTECH LIMITED account, and you share details like your name, BVN, ID, address and a picture. When you provide your mobile phone number, we may ask for your consent to receive text messages relating to our Services on that number.  Additionally, we may request explicit permission to see other information like your address book, location, photos and data from your camera.

  • Details you give when you sign up for a AFRICA FINTECH LIMITED profile and account, like your BVN, name, date of birth, gender, phone number, residential address, and email address.
  • Your profile picture.
  • Our services may require us to collect a video of your face doing a liveness check to confirm that you are the one upgrading your AFRICA FINTECH LIMITED account tier
  • We then share this video with a third-party service to facilitate our liveness check.
  • The choice to upload a video of your face during liveness check may be opted out for, however, this will limit what you can do with your AFRICA FINTECH LIMITED account.
  • We will not share the video of your face that we collect during a liveness check with advertisers or anyone else other than the third-party service that facilitates the liveness check process.
  • If at any time you choose to withdraw your consent for us to use this video for your liveness check, we will delete it.
  • Also, if you choose to delete your AFRICA FINTECH LIMITED account, we will delete any data we have previously collected from you including the video of your face uploaded during the liveness check.
  • Information you give us through the in-app chat so we can help you.

Information we collect when you use AFRICA FINTECH LIMITED

  • The mobile network and operating system you use
  • Your IP address and device ID
  • Your phone contacts so you can make airtime purchases or pay contacts on AFRICA FINTECH LIMITED

Information we get from third parties

In our KYC (Know Your Customer) process, we run checks on the ID information you supply during signup. We may collect your Personal Information from a User where your Personal Information is filled in a Next-of-Kin form.

Information you give us when you contact us

If you contact via other means than the in-app chat, we collect the following information so we can answer your questions or take action.

  • The phone number you’re calling from and the information you give us during the call
  • The email address you use and the contents of your email (and any attachments).
  • Public details from your social media profile (like Facebook, Instagram or Twitter) if you reach out to us via these platforms and the contents of your messages or posts to us.

Information Automatically Collected

We (or our service providers acting on our behalf) may collect information about your use of our Services. This information may include Personal Information as well as statistical information that does not identify you ("Analytics"). Some Analytics may be correlated with Personal Information. When Analytics are, directly or indirectly, associated or combined with Personal Information, such Analytics will be considered Personal Information for purposes of this Privacy Policy.

How do we use your information

In line with the Data Protection Regulation, we are mandated to have a lawful basis for using your personal information. At least one of the following must apply: contractual or legal duty, legitimate interest, public interest, vital individual interest or consent.

Contractual Obligation

We collect certain data from you to fulfil the contract we have with you or to enter into a contract with you. We use this data to:

  • Give you the services we agreed to in line with our terms and conditions.
  • Send you messages about your account and other services you use if you get in touch, or if we need to tell you about something.
  • Exercise our rights under contracts we’ve entered into with you, like managing, and receiving your money
  • Investigate and resolve complaints and other issues.

Legal Duty

We have to ensure we aren’t breaking any laws by banking you by preventing illegal activities like money laundering and fraud. To do this, we need your data to:

  • Confirm your identity when you sign up or get in touch.
  • Prevent illegal activities like money laundering, tax evasion and fraud.
  • Keep records of information we hold about you in line with legal requirements.
  • Adhere to banking laws and regulations (these mean we sometimes need to share customer details with regulators, tax authorities, law enforcement or other third parties).

Legitimate Interest

In some instances, we need to use the data you supply us for our legitimate interests. This means we’re using your data in a way that you might expect us to, for a reason which is in your interest and doesn't override your privacy, interests or fundamental rights and freedoms.


For certain information, we’ll ask for your consent. We’ll ask for your consent to:

  • Market and communicate our products and services. You can always unsubscribe from receiving these if you want to:
  • Help protect you against fraud by tracking the location of your phone if you’ve
  • Help protect you against fraud by tracking the location of your phone if you’ve authorized it
  • View your contact list for airtime purchases.

When do we delete your data?

We will hold your personal information on AFRICA FINTECH LIMITED’s systems for as long as is necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements.

What are your rights?

As a user, you have the right to withdraw any consent you’ve previously given us regarding our services. You may also ask us to delete our record of you, restrict the way in which we use your personal information, request a copy of the information we hold about you, ask that we update the personal information we hold about you or correct such personal information which you think is incorrect or incomplete, and we will grant this request as long as we’re legally allowed to. You also have the right to object to us using your information for our marketing purposes or any additional services we may be offering you. Lastly, you may also withdraw any consent you’ve previously given us.

How to make a complaint

We’re extremely committed to respecting and protecting your information. If you have questions regarding your data privacy rights or would like to submit a related data privacy rights request, please contact us by:

Changes to this document

Subject to applicable law, we may revise this Privacy Policy at any time and in our sole discretion. When we revise this Privacy Policy, we will post the revised version via our Services and will update the date at the top of this Privacy Policy. The revised Privacy Policy will be effective upon posting via our Services, unless otherwise set forth therein or as otherwise required by applicable law. You are free to decide whether or not to accept a revised version of this Privacy Policy, but accepting this Privacy Policy, as revised, is required for you to continue accessing or using our Services. If you do not agree to the terms of this Privacy Policy or any revised version of this Privacy Policy, your sole recourse is to terminate your access and use of our Services. Except as otherwise expressly stated by us, your access and use of our Services are subject to the version of this Privacy Policy in effect at the time of access or use.